ALTERATIONS & RETURNS

INDOCHINO is a true Made to Measure experience. Your suit, is made just for you based on your measurements, choice of fabrics and customizations. We’re here to help. If for any reason your suit needs adjustments, contact our Customer Care team or your local showroom and we will guide you through the process.

Alterations

If your garments require fit adjustments, please bring them into one of our showrooms and our In-house tailors will alter them for you. Or if you are not in a showroom area, INDOCHINO will provide a reimbursement of up to $75 for local tailoring.

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Returns

Please note that we do not offer refunds as fabric is cut based on your measurements and your customizations. If there is any issue with the quality or fabrication of your garments, you can return them for a store credit in accordance with our terms and conditions.

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Alterations

To adjust your suit and claim your credit, please follow these steps:

Download & Print our Alteration Form

Use the visual guide to help you understand the ways a suit can be altered by an alteration service. Please note that alterations will also depend on the experience and expertise of your tailor.

Download the Form
Take Your Alteration Form and Suit to a Local Tailor

Have your tailor indicate all changes on our alteration form.

Apply for an Alteration Credit

Follow the on-screen instructions to claim your alteration credit. You will also be asked to upload a photographed or scanned copy of your receipt as well as input the measurement changes made by your tailor.

Apply Here

Please let us know within 10 days of receiving your order if you are going to require alterations on your garment. Contact our Customer Care team.

Returns

INDOCHINO is a true Made to Measure experience. Your suit, is made just for you based on your measurements, choice of fabrics and customizations. Every INDOCHINO purchase is backed by our Fit Promise. If your order does not meet expectations, let us know and we will make it right. We’re here to help. Contact our Customer Care team and we will guide you through the process.

Return Policy

Please note that we don’t offer refunds as fabric is cut based on your measurements and your customizations. If there is any issue with the quality or fabrication of your garments, you can return them for a store credit in accordance with our terms and conditions.

To be considered eligible for return, a return claim must be submitted within 10 days of receiving your order.

Returns will be reimbursed in the form of an INDOCHINO Gift Card.

INDOCHINO will only accept returned items that are in good and unworn condition. INDOCHINO has the right to deny reimbursement for an item that is believed to be previously worn or damaged.

INDOCHINO will not accept items that have been altered or adjusted in any way.

Any items returned to INDOCHINO that do not meet the aforementioned requirements will be sent back to the client without reimbursement.

If your items were purchased with a Gift Card, the card will be reloaded before another Gift Card will be issued.

Contact Us

help@indochino.com

1 (855) 334-0788

Mon-Fri: 7am - 5pm PST
Sat: 9am - 5pm PST

6b65cd7f665c262f6e2b3e9aa8b7e059@indochino.desk-mail.com
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