ALTERATIONS & RETURNS

Indochino makes ordering custom menswear risk-free. If you are not happy with any of your garments, we're here to help.

Alterations

If an order requires adjustments, Indochino will provide a credit of up to $75 per order for local tailoring.

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Remake

If a tailor deems the order unalterable, Indochino will gladly remake it free of charge.

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Returns

If you are not 100% satisfied with your order, you can return it for a full refund.

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Alterations

To adjust your suit and claim your credit, please follow these steps:

Download & Print our Alteration Form

Use the visual guide to help you understand the ways a suit can be altered by an alteration service. Please note that alterations will also depend on the experience and expertise of your tailor.

Download the Form
Take Your Alteration Form and Suit to a Local Tailor

Have your tailor indicate all changes on our alteration form.

Apply for an Alteration Credit

Follow the on-screen instructions to claim your alteration credit. You will also be asked to upload a photographed or scanned copy of your receipt as well as input the measurement changes made by your tailor.

Apply Here

You can apply for an alteration credit within 30 days of your order being shipped. Once processed, your credit will appear on your credit card statement within 7 to 10 days.

Please note that if items were purchased with a gift certificate it will be reimbursed for your alteration credit before another payment source.

Remakes

On the rare occasion your suit cannot be altered, Indochino will remake it for you. To apply for a remake, please within 21 days of your order being shipped.

Indochino reserves the right to deny remake requests in circumstances where alterations can be completed locally. Items cannot be remade based on customization changes. Individuals are responsible for return shipping costs of remade items.

Due to limited fabric supply, some items may be unavailable to be remade and you may be asked for an alternative fabric for your remake order.

Returns

Indochino makes ordering a custom suit online completely risk-free with our fit promise. If you change your mind, we’ll give you a full refund. Simply follow these instructions.

Indochino reserves the right to deny remake requests in circumstances where alterations can be completed locally. Items cannot be remade based on customization changes. Individuals are responsible for return shipping costs of remade items.

Due to limited fabric supply, some items may be unavailable to be remade and you may be asked for an alternative fabric for your remake order.

Return Policy

To be considered eligible for return, a return claim must be submitted within 21 days of an order's ship date.

Indochino will only accept returned items that are in good and unworn condition. Indochino has the right to deny the issuance of a refund to an item that is believed to be previously worn or damaged.

Indochino will not accept items that have been altered or adjusted in any way.

Any items returned to Indochino that do not meet the aforementioned requirements will be sent back to the client without refund.

If your items were purchased with a Coupon or Gift Certificate, the Coupon/Gift Certificate will be refunded/reimbursed before another payment source.

You must return all items purchased as part of a promotion to receive a full refund. Kept items will be charged at full market value.

Contact Us

help@indochino.com

1-855-334-0788

Mon-Fri: 8am - 5pm PST

info@indochino.com
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